Refund policy

RETURN & REFUND POLICY

Return & Refund Policy

At ForeverShades Beauty, your satisfaction is our priority. Please read our policy carefully before making a purchase.

All Sales Are Final on Opened Products

Due to the nature of beauty and cosmetic products, we are unable to accept returns or exchanges on opened or used items. This policy exists to protect the health and safety of every customer.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at forevershades18@gmail.com with the following:

• Your order number

• A clear photo of the damaged or defective item

• A brief description of the issue

If approved, we will offer a free replacement or store credit at no additional cost to you.

Unopened Items

Unopened, unused items in their original packaging may be returned within 14 days of delivery for store credit. Return shipping costs are the responsibility of the customer. Items must arrive back in their original, undamaged condition to qualify.

Refunds

Refunds are issued as store credit only. We do not offer cash or card refunds at this time. Store credit will be applied to your account within 3–5 business days of us receiving and inspecting your return.

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Opened or used products

• Gift sets and bundles (once opened)

• Sale or discounted items

• Items purchased during promotional events

How to Start a Return

Email us at forevershades18@gmail.com with your order number and reason for return. We will respond within 1–2 business days with next steps and a return address.

Questions?

We’re here to help! Reach out at forevershades18@gmail.com any time.